ranex Privacy Policy — Your Data, Protected

ranex ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every player who uses ranex.bet. This Privacy Policy applies to all personal data we collect through the ranex website, mobile platform, customer support channels, and any related services. By creating an account on ranex or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

This Policy should be read alongside the ranex Terms and Conditions, which together constitute the full agreement governing your use of the platform. If you do not agree with any aspect of this Privacy Policy, please discontinue use of ranex and contact our support team to request account closure and data deletion.

ranex collects personal data from players through several channels, including account registration, ongoing platform use, payment transactions, and direct communications with our support team. The categories of personal data we collect include:

• Identity data: your full legal name, date of birth, and government-issued identification document details (National Identity Card, passport, or birth certificate) as provided during registration and KYC verification.
• Contact data: your Bangladesh mobile phone number and email address. These are used for account access, OTP delivery, withdrawal processing, and support communications.
• Financial data: mobile wallet identifiers (bKash, Nagad, Rocket, or Upay account numbers), transaction records, deposit and withdrawal history, and account balance information. ranex does not store full payment credentials — transactions are processed via the relevant mobile payment provider's secure API.
• Technical data: IP address, device type and identifier, browser type and version, operating system, Bangladesh network provider, session duration, pages visited, and in-game activity logs. This data is collected automatically when you use ranex.
• Communications data: the content of any messages you send to ranex support via live chat or email, including account queries, complaint records, and any documentation you submit in the course of your interaction with us.

Where ranex requires you to provide personal data to satisfy legal obligations (such as KYC identity verification), failure to provide that data may prevent ranex from opening or maintaining your account. In such cases, ranex will inform you of the specific data requirement and the consequences of not providing it.

ranex uses the personal data we collect exclusively for the following purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent or being required to do so by applicable law:

• Account administration: to create and maintain your ranex account, verify your identity and age, process your deposits and withdrawals, and deliver account-related notifications including OTPs, withdrawal confirmations, and security alerts.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money-laundering, fraud prevention, and responsible gaming regulations, including conducting KYC checks, filing mandatory reports, and responding to legal orders from competent authorities.
• Platform improvement and security: to monitor platform performance, detect and prevent fraud, investigate suspicious account activity, and improve the ranex product for Bangladesh players — including game loading performance optimisation on Bangladesh mobile networks.
• Customer support: to respond to your queries, resolve complaints, process responsible gaming requests (such as deposit limit setting or self-exclusion), and maintain a record of our interactions with you as required for dispute resolution and regulatory audit purposes.
• Personalised communications: where you have opted in, to send you information about ranex promotions, bonuses, and platform updates that may be of interest to you. You may opt out of marketing communications at any time by contacting ranex support.

ranex does not engage in automated decision-making that produces legal or similarly significant effects on players without human review. Where automated systems flag an account for review (for example, as part of fraud detection or responsible gaming monitoring), a human member of the ranex team will review the flagged matter before any account action is taken.

ranex processes personal data under the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: processing that is necessary to perform the contract between ranex and the player — specifically, account creation, identity verification, deposit and withdrawal processing, game access, and customer support.
• Legal obligation: processing that is required to comply with applicable law, including anti-money-laundering requirements, age verification obligations, responsible gaming regulations, and responses to lawful orders from regulatory or law enforcement authorities.
• Legitimate interests: processing for the purpose of fraud detection and prevention, platform security monitoring, and product improvement — where these interests are not overridden by the player's privacy rights.
• Consent: where ranex sends marketing communications to players who have opted in to receive such communications. Consent may be withdrawn at any time without affecting the lawfulness of any processing carried out before the withdrawal.

ranex does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive only the transactional data necessary to process your deposits and withdrawals. These providers are bound by their own privacy and data protection policies and applicable Bangladesh regulations governing mobile financial services.
• Game technology providers: game studios and platform providers (including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, and Microgaming) receive session and gameplay data necessary to deliver the games you play. These providers do not receive your full identity or payment data.
• Identity verification and KYC service providers: ranex may use third-party identity verification services to assist with KYC document checking. These providers are contracted to process data only as instructed by ranex and are prohibited from using player data for any other purpose.
• Legal and regulatory authorities: ranex is required by law to disclose certain player data to regulatory bodies, law enforcement agencies, and other competent authorities upon receipt of a valid legal request. ranex will only disclose the minimum data necessary to satisfy the specific legal requirement.

All third parties with whom ranex shares personal data are required, by contract, to maintain appropriate technical and organisational security measures to protect that data, and to process it only for the purposes for which it was shared. ranex conducts periodic reviews of its third-party data sharing arrangements to ensure ongoing compliance.

ranex handles all financial data with the highest level of care. When you make a deposit or withdrawal using bKash, Nagad, Rocket, or Upay, the transaction is processed directly through that provider's secure payment API. ranex does not store your full mobile wallet PIN, password, or any other authentication credential. ranex records only the information necessary to reconcile the transaction against your account — specifically, the masked wallet identifier, transaction reference number, amount, and timestamp.

All financial records relating to your ranex account are retained for a minimum period required by applicable law for anti-money-laundering compliance purposes. These records include transaction histories, deposit and withdrawal confirmations, and any source-of-funds documentation submitted during the KYC process. These records may be accessed by ranex's compliance team and, where legally required, by relevant authorities.

ranex uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, and to understand how players use the site so that we can improve the ranex experience for Bangladesh users. The types of cookies we use include:

• Essential cookies: these are strictly necessary for the platform to function. They maintain your logged-in state, store your session preferences, and enable core security features. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytical cookies: these help us understand how players navigate ranex, which pages and games are most visited, and where technical issues occur. This data is collected in aggregated form and is used solely to improve platform performance and user experience for Bangladesh players.
• Preference cookies: these remember your platform settings — such as your chosen language — so that you do not need to re-enter them each time you visit ranex.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on ranex. ranex does not currently use advertising or cross-site tracking cookies.

ranex retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and identity verification records are retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with applicable anti-money-laundering regulations; financial transaction records are retained for a minimum of 5 years from the date of the transaction; communications data (support tickets, chat logs) is retained for 2 years from the date of the communication; technical and usage data is retained in anonymised or aggregated form for up to 3 years for platform improvement purposes.

When retention periods expire, ranex securely deletes or anonymises personal data so that it can no longer be linked to an individual player. Where you have made a valid request for deletion of your personal data and there is no overriding legal requirement to retain it, ranex will action your request within 30 days of receipt and confirm deletion in writing.

As a ranex player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact ranex support with your account details and the specific right you wish to exercise. ranex will respond to all valid requests within 30 days:

• Right of access: you have the right to request a copy of the personal data ranex holds about you, together with information about how it is used and with whom it has been shared.
• Right to rectification: if the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Where data cannot be corrected — for example, because it has been submitted to a regulatory authority — ranex will add a note to your record reflecting your objection.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where processing is consent-based), or where you object to processing based on legitimate interests and there is no overriding ground for continuing. This right is subject to ranex's legal retention obligations.
• Right to restriction: you have the right to request that ranex restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing based on legitimate interests and ranex is assessing whether its interests override yours.
• Right to object: you have the right to object at any time to ranex's processing of your personal data where it is based on legitimate interests, including profiling for the purpose of fraud detection. You also have the absolute right to object to processing of your personal data for direct marketing purposes at any time.

ranex will not charge a fee for responding to a valid data rights request. If a request is manifestly unfounded or excessive, ranex reserves the right to charge a reasonable fee or decline to respond, and will provide written reasons for doing so. If you are dissatisfied with ranex's response to a data rights request, you may escalate the matter through the dispute resolution procedure described in the ranex Terms and Conditions.

ranex takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and ranex servers, encrypted storage of sensitive account data, access controls that restrict internal access to player data on a strict need-to-know basis, session timeout policies to reduce the risk of unauthorised account access, and regular security reviews of our platform and third-party integrations.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. ranex will notify you promptly if we become aware of a security breach that affects your personal data and is likely to result in a risk to your rights. In the event of such a breach, ranex will take immediate steps to contain and remediate it, and will cooperate fully with any investigation by relevant authorities.

ranex strictly enforces a minimum age requirement of 21 years. ranex does not knowingly collect personal data from any person under the age of 21. If ranex discovers during the KYC process or at any other point that a player is under 21 years of age, the account will be immediately suspended, all activity voided, and any balance returned after identity verification. ranex will then delete the personal data associated with that account to the extent permitted by applicable law and regulatory retention requirements.

If you are a parent or guardian and believe that a person under your care has accessed ranex and provided their personal data without your knowledge, please contact ranex support immediately at [email protected]. We will take prompt action to suspend the account, delete the data, and assist you with any next steps. ranex recommends that parents and guardians use parental control software on shared devices to prevent access to age-restricted content.

ranex may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make changes, the revised Policy will be published on this page with an updated effective date. Where the changes are material — meaning they significantly affect how we collect, use, or share your personal data — ranex will endeavour to provide advance notice to players via the contact information held on their account.

Your continued use of ranex after a revised Privacy Policy has been published constitutes your acceptance of the updated Policy. We encourage you to review this page periodically so that you remain informed about how ranex protects your data. If you have any questions about a specific change, please contact our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or ranex's handling of your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days of receipt.

You may also write to us by email at [email protected]. Please include your registered account mobile number and the nature of your request so that we can locate your records and respond efficiently. ranex's support team includes Bangla-speaking agents available around the clock, 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Pohela Boishakh, and Victory Day.